FAQ

Frequently Asked Questions:

Where is my free mp3 download?  
Be sure to have signed up for the newsletter in your account. The website updates every hour with downloads for new subscribers so check your account again in an hour after registration and it should be there. To register for newsletter, enter your email address under the "Sign up for Newsletter" section of the home page on www.naxosdirect.com. 

Why are some items not available to ship to my country?
Some recordings may not be available for purchase due to copyright restrictions. Items that are only available to be shipped to a particular country will display the appropriate flag icon on the product detail page. The shopping cart will also inform you during checkout if you have an item in your cart that cannot be shipped to your country.

What is your returns/refund policy?
If an item arrives damaged or defective, we will be happy to replace it for you with a copy of the same title. If a CD or DVD is unopened and you decide you no longer want it, we will gladly accept the item as a return and refund your money within 30 days. If you received a damaged or defective item please contact us as soon as you receive the item.

Please include a note of explanation for your return and a copy of your invoice, or note your name, address, customer number, order number and order date. Call or email us if you require further assistance: customerservice@naxosdirect.com or 1-877-NAXOS-CD (629-6723)

What is your cancellation policy?
If we can catch your order before it goes to the warehouse for shipping we will cancel it - so email us right away if you need to cancel your order. If we can not catch it in time we can process a return for you. Please follow the directions for returns above.

Does NaxosDirect take phone orders?
Yes, but please try to use the web site first. If it doesn't work, give us a call at 866.489.4152

Does NaxosDirect take mail orders? Same as above - please try the web site first. To send in an order by mail, print your shopping cart out and add the appropriate shipping charge and mail your check or money order to:

Does NaxosDirect take fax orders? Yes - send your order along with credit card info including expiration date to our fax number: 615.771.6747 Include your address and email address. Put to the attention of Customer Service orders.

How much is shipping and handling? It depends - click here for details.

What is NaxosRewards?

Naxos Rewards is our way of thanking you for being a customer of NaxosDirect.com.

You can earn points on every dollar you spend on the site (not including taxes, shipping and handling).

Our shopping cart will inform you when you earn enough points (1000 points) to redeem it for a gift certificate that you can use on an order.

Gift Certificates?

To redeem a gift certificate have your gift certificate code handy and just copy it into the gift certifcate field in the shopping cart.

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